Return & refund

Return overview

YEEZER supplies brand-new export coffee machines and accessories from Guangzhou. Return rules differ for trial / sample lots and wholesale / OEM builds. Always confirm the window and restocking terms on your PI before you ship anything back.

Last updated: 1 September 2026. Related: Warranty, Payment, Logistics, Track order.

Trial / sample returns (1–10 units)

  • Unused, unopened units may be eligible within an agreed window if a quality issue is documented with photos.
  • Opened demo units used for tasting or display are usually not returnable unless a factory defect is proven.
  • Return freight, duties, and any restocking fee are confirmed in writing before you pay the return shipment.
  • Units must arrive in resalable condition with original cartons and accessories complete.

Wholesale / OEM (typically 100+)

Custom-branded, voltage-modified, private-label, or buyer-approved production lots are non-returnable once artwork / samples are signed off, except for verified manufacturing defects handled under Warranty.

Damage on arrival

  • Photograph outer cartons, labels, and the machine before discarding packing.
  • Note damage on the carrier POD when possible and notify us within 48 hours of delivery.
  • We coordinate claims with the forwarder based on the Incoterms on your PI.

How to open a return

  1. Email alicia@yeezercoffee.com or WhatsApp +86 173 0201 2026 with order / PI number and model.
  2. Attach clear photos or video of the issue and outer carton.
  3. Tell us your preferred resolution: refund, replacement, or parts.
  4. Wait for a written RMA / return authorization before shipping anything to Guangzhou or a named hub.

Refunds

  • Approved returns: refund or replacement after inspection in Guangzhou or an agreed hub.
  • Bank / PayPal fees and outbound freight may be deducted unless the fault is ours.
  • Timing depends on payment method — typically 5–15 business days after we receive and clear the return.
  • Deposits on cancelled OEM runs follow the cancellation clause on the PI (tooling and produced goods are usually non-refundable).

Accessories

Grinders, portafilters, pitchers, and other accessories follow the same trial vs wholesale rules. Hygienic or consumable items that have been used cannot be returned.