Warranty policy

Warranty overview

Brand-new machines and accessories exported through YEEZER ship with manufacturer-backed coverage for manufacturing defects under normal commercial or home use. Exact months, parts lists, and service routes are stated on your quote and packing documents for each SKU and destination build.

Last updated: 1 September 2026. Related: Return & Refund, Quality, Payment.

Typical coverage window

  • Standard export machines: manufacturer defect coverage as listed on the PI (commonly 12 months from shipment date unless otherwise stated).
  • OEM / private-label: same factory coverage once the approved sample and voltage build match the shipped lot.
  • Accessories: follow the accessory line on the packing note; wear parts have shorter or no warranty after first use.

What is covered

  • Factory defects in materials or workmanship
  • Electrical failures under the rated voltage when the correct plug / build was ordered and installed
  • Guidance on spare parts and supply of covered components
  • Remedies we may offer: repair parts, replacement unit, or credit — decided after diagnosis

What is not covered

  • Damage from wrong voltage, unstable power, poor water quality, descaling neglect, or unauthorized modification
  • Wear parts after normal service life (gaskets, filters, burrs, seals, drip-tray inserts)
  • Cosmetic marks when outer packaging was intact on delivery photos
  • Misuse, drop damage, or commercial overload beyond rated duty cycle
  • Third-party repairs without our written approval

Voltage & destination builds

Warranty assumes the machine was ordered for your market (e.g. 120V / 230V, AU / UK / EU / US plugs). Using a unit on the wrong supply voids electrical coverage. Confirm voltage on the quote before production or Guangzhou stock pick.

How to open a claim

  1. Contact alicia@yeezercoffee.com or WhatsApp +86 173 0201 2026.
  2. Include order / PI number, model, serial if available, destination, and photos or short video of the fault.
  3. We reply within 12 hours (Mon–Sun 9:00–18:00 China time) with troubleshooting or a claim path.
  4. Do not return goods until we authorize shipping — unauthorized returns may be refused.

QC before shipment

Incoming, assembly, aging, and outbound checks can be noted on the packing documents before freight books. Ask for QC scope on your next quote — see Quality.